Walmart Customer Service Desk Hours [Open and Close] - HowChimp (2024)

Whether it is a product inquiry or a complaint, there are many different reasons someone needs to call the Walmart customer service desk. If you’re going to call them, you need to know their hours of operation. What are the Walmart customer service desk hours?

In most Walmart stores, the customer service desk hours are from 8 AM to 10 PM, from Monday to Sunday. However, the exact schedule varies by store.

In some Walmart stores, their customer service desk availability is only until 6 PM on Sundays. So, it is best to check the schedule of the Walmart store nearest you.

Read on to learn more about Walmart customer service desk hours and other topics related to it.

Walmart Customer Service Desk Hours

Most Walmart stores’ customer service desk hours are from 8 AM to 10 PM from Monday to Sunday. However, the exact schedule differs by store.

In some Walmart stores, the availability of their customer service is only until 6 PM on Sundays. So, it is advisable first to confirm the schedule of the Walmart store nearest you.

Walmart has more than 11,000 stores worldwide, which exist in 28 different countries. In some countries, Walmart operates under a different name. So, even if you aren’t aware of it, you have most likely shopped at a Walmart store.

In most cases, Walmart customers experience fast and smooth transactions. But there will always be unavoidable circ*mstances that, unfortunately, may lead to customer dissatisfaction.

In which case, dissatisfied customers will most likely seek assistance from this global retail store. That’s why the Walmart service center exists.

If you are reading this article, you are probably in need of some assistance from Walmart. So, continue reading, and may this article be a helpful one for you.

What Time Does Customer Service Close at Walmart?

In case you are wondering, what time does customer service close at Walmart? In most Walmart stores, closing time is at 10 PM. This is the standard schedule if you wish to go to a physical Walmart store to address your concerns.

If you plan to return the product, the Walmart customer service desk is also the right section to approach. Similarly, the Walmart return hours are also from 8 AM to 10 PM from Monday to Sunday. But then again, this is the standard schedule which may vary by store location.

How to Know Your Local Walmart’s Customer Service Desk Hours?

Do you want to confirm the Walmart store’s customer service desk hours that you wish to visit? You may do so by visiting the Walmart website and check out the Store Finder web page:

• All you have to do is type the location to find the exact Walmart store you intend to visit. You will initially be asked to indicate the city, state, or zip code to set the exact location;
• Once you have indicated the correct information, a complete list of Walmart customer service hours will appear on your screen. The Walmart hours indicated on the site are updated as Walmart maintains them regularly;
• Another way of confirming this is to do your own research by using Google. Either you indicate in the search bar the exact location of the Walmart store you intend to visit, followed by “customer service desk hours;” and
• Others find it using Google Maps. That way, you can confirm via the Satellite image that you are checking out the correct store.

Walmart’s Customer Service Desk Alternatives

1. Online Customer Service Team

In case you brought your item online, you don’t have to visit a physical store right away. Instead, contact the Walmart online customer service team first. Fortunately, this is more convenient for you since the online customer service team is available 24/7.

2. Customer Service Hotline

If you can’t find any free time to personally drop by a Walmart store during its customer service desk hours, calling its customer service hotline is always the best option. The Walmart customer service hotline is available from 8 AM to 6 PM.

By calling 1-800-WALMART, you will be able to talk directly to a customer service representative. Explain your concern so they can help you address it as soon as possible.

However, when it comes to service issues or if you need to return an item, merely calling the hotline may not be able to address your problem completely. You will most likely end up being asked to visit the store where you purchased the item.

Nonetheless, talking to a customer service representative over the phone will be able to help you gather information to resolve the issue eventually.

3. Walmart App Customer Service

In case you didn’t know, Walmart has an app for its customers, which you can download through iTunes or Google Play. Contacting its customer service team using the app will save you time from Internet searching.

Aside from having the means to communicate with the customer service team, you will find the Walmart app convenient to use. It has useful features, including store information, account management, and online shopping, among others.

The app also has a section for Frequently Asked Questions. For all you know, you don’t have to talk to a customer service representative anymore. The answer you need might already be there in the app.

Remember that the Walmart customer service desk hours in the physical stores are from 8 AM to 10 PM from Monday to Sunday. However, the exact schedule differs by location.

In some Walmart stores, the availability of their customer service is only until 6 PM on Sundays. So, it is advisable first to confirm the schedule of the Walmart store nearest you.

To confirm, you can call their hotline, do online searching, or use the Walmart app.

The Success of Walmart

Walmart has been in the business since 1962. Suffice it to say that it has mastered running a retail and wholesale business through decades of experience — not only in the United States but worldwide.

This means that handling customer service issues is something that the Walmart team has also mastered through the years. So, if you have concerns regarding the items you purchased, don’t hesitate to approach them. For sure, Walmart will address your concern immediately.

Let’s take a look at how Walmart began in the industry and how it achieved success.

Brief History of Walmart

Businessman Sam Walton was a J.C. Penney employee before he founded Walmart. In 1945, he acquired a branch of the Ben Franklin stores. His objective was to sell items at a low cost to get a higher sales volume at a minimum profit margin.

“Walton’s Five and Dime”

In 1950, Walton established “Walton’s Five and Dime” in Bentonville, Arkansas. This store location is what we know now as the Walmart Museum.

The very first Walmart store was established in Rogers, Arkansas, in July 1962. Walton was 44 years old when he launched this. By 1967, there were already 24 stores with a total of $12.7 million in sales.

Wal-Mart Inc.

Walton then incorporated it as Wal-Mart Inc. in 1969, which became Wal-Mart Stores Inc. in 1970. Today, the business is registered as Walmart Inc.

It was in 1970 when the business started trading stock as a publicly held company. In 1972 owners listed their company on the New York Stock Exchange. People bought Walmart’s share at $16.50 per share.

Walton Family Foundation

The Walton family decided to establish the Walton Family Foundation in 1980. During this time, the business had already reached approximately $1 billion in annual sales.

Sam’s Club

Three years later, the Walton family launched their first Sam’s Club in Oklahoma. Instead of using cash registers, Sam’s Club started using computerized point-of-sale systems to ensure fast and accurate transactions.

Walmart, in 1987, installed the country’s largest private satellite communication system. It has linked its entire business operations through data, voice, and video communication.

Sam Walton passed away on April 5, 1992. He had a life well-lived, and his legacy has continued to live on. In fact, in 1993, Walmart celebrated having earned $1 billion in sales in a span of one week.

$100 Billion Annual Sales in 1997

Walmart was — and still is — simply unstoppable. In 1997, it generated $100 billion annual sales for the first time. By 2009, the company’s annual sales had consistently been over $400 billion.

As of January 2018, Walmart has more than 11,000 stores in over 25 countries. These stores are operating under various names. Walmart also owns and runs Sam’s Club retail warehouses. It also operates three retail formats, namely, Supercenters, Discount Stores, and Neighborhood Markets.

Up until now, Walmart has been controlled by the Walton family. They include Jim Walton, S. Robson Walton, Lukas Walton, Alice Walton, Christy Walton, Ann Walton Kroenke, and Nancy Walton Laurie.

Again, what are the Walmart customer service desk hours? In most Walmart stores, the customer service desk hours are from 8-10 AM every day of the week. In some stores, the customer service desk is available only until 6 PM on Sundays.

What time does customer service close at Walmart? In most Walmart stores, closing time is at 10 PM. This is the standard closing time if you wish to go to a physical Walmart store for a return, inquiry, or complaint.

Operating Divisions

As mentioned, Walmart operates three retail formats, which include the following:

1. Supercenters
2. Discount Stores
3. Neighborhood Markets

Let’s briefly discuss each one of them:

1. Supercenters

When you see a Walmart store branded as “Walmart,” it is most likely a Supercenter. Walmart Supercenters are hypermarkets wherein each store has an average size of 16,500 square meters.

Supercenters offer general merchandise and a full-service supermarket. The types of food they sell include meat and poultry, fresh seafood, garden produce, and delicatessen, among many others.

They have several sections, including, but not limited to, a portrait studio, an optical center, Tire & Lube Express, a pharmacy, and a pet shop.

There are also Supercenters that have fuel stations selling gasoline distributed by different petroleum companies. Now, there are also Walmart-branded gasoline stations.

Walmart hours extended over time as they became more popular. In the past, Walmart closed earlier, around 8 PM. Now, Walmart hours run from 6 AM or 7 AM to 10 PM every day of the week.

2. Discount Stores

Similar to the Supercenters, Walmart Discount Stores are also branded as simply “Walmart.” The difference is that the Walmart Discount Stores are discount department stores and not a supermarket. While some of these stores also sell groceries, the items are minimal.

Discount Stores were the original concept of Walmart. However, when Walmart introduced the Supercenter concept, this newer concept has surpassed the Discount Stores’ sales.

It was in 1990 when Walmart launched its first-ever Bud’s Discount City in Bentonville. Then, several Bud’s Discount City locations arise in the previous locations of Walmart stores.

The Walmart stores then moved to the Supercenters. However, by 1997, all Bud’s Discount City stores had shut down to give way to the Walmart Discount Stores.

3. Neighborhood Markets

The Walmart Neighborhood Market is sometimes referred to as the “Neighborhood Market by Walmart” or the “Neighborhood Walmart.” It is a chain of grocery stores that are way smaller than the hypermarket.

One Neighborhood Market location has an average size of 3,900 square meters only.

A Walmart Neighborhood Market branch may be small, but it focuses on several major sales categories. These include groceries, pharmacy, and fuel. When it comes to groceries, the products they sell are frozen foods, deli and bakery items, and fresh produce.

As for the pharmacy, some stores have drive-through pharmacies.

Prices are patterned after the prices of items sold at supercenters. This means that their products are less expensive than those offered by their competitors.

Conclusion – Walmart Customer Service Desk Hours

Most Walmart stores’ customer service desk hours are from 8 AM to 10 PM from Monday to Sunday. However, the exact schedule differs by store.

In some Walmart stores, the availability of their customer service is only until 6 PM on Sundays. So, it is advisable first to confirm the schedule of the Walmart store nearest you.

What time does customer service at Walmart close? Customer service at Walmart closes at 10 PM. This is the time the store is open for you to physically go for a return, inquiry, or complaint.

Suffice it to say that Walmart’s customer service desk hours are the same as their general operating hours. As soon as the store opens to customers, their customer service desk becomes available too. The customer service team only stops entertaining customers when the entire store closes.

However, it is advisable to contact Walmart first by phone or via email, or through their app, before visiting the physical store.

For all you know, they can address your concern without having to leave your house. Or, at least, before going to the store, you already have an idea of how to process and address your concern.

Whichever method you choose, rest assured that Walmart has an efficient Customer Service Team.